SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not the best quality but for the price is OK
Very good fabric, I loved. The color is quite strong, the way I expected. Arrived very fast, very fast. Would buy again. XL fit got perfect on me. Very satisfied.
It's hot I liked. Arrived before the scheduled date. Looks pretty to the body
Better quality than I expected, it is cloudy and fluffy
It is seen that it shelters
Love it
nice hoodie it just runs small I ordered an XL and it's like a med/large which is what I thought would happen so that's why I ordered a size bigger.
Very beautiful, is as the description, the bad size very small. But it is very good quality and chubby, shelter well.
For the price it is worth 11 days to chiapas Mexico
Good quality as is the image is reduced from the sleeves
This type of mesh has a nice pouring fabric has no defect
Very beautiful exelent
Good
The sweatshirt is such the description but it is not that wide. Is a little thin that falls well for exercise or for casual dressing.
The clothes are full, but the size seems to be a little smaller. That's a little bit of a regret.
♪ All right
Very comfortable.. Practice but the m sleeves fell a little short I lost sie ore XL in the clothes in general and m kedaba well this time only the short sleeves and I thought Pedre XXL. But it's only an inch will not work either. Do I have the long sticks?
You should buy 100 2XL on top.
Corresponds to the description. Size correctly.
Excellent long-sleeved polo. I bought two of them different sizes for my female partner. The material is soft and makes it ideal to wear in cool Autumn weather. Very fast shipping. Perfect sizes. Highly recommend this shop/seller