SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
BEST!!
Top product!I was surprised by the quality of the material of the clothing, I will buy more the goods are worth every investment thank you
This clothing is so flattering. It fits very well and makes a great impression. Arrived even earlier than expected! The fit is good . Get this clothing. You wont be disappointed. I recommend store fast delivery
Good cost benefit! The fabric is good, It got really good in my body. I am 1,83m tall and weight 78kg chose the size XXL. Came up. Arrived earlier than expected) Very pleasant surprise by the very good price-quality ratio... Perfect, simple class!
so wonderful products and very fast delivery
Awesome Color and super quality. Not the first time I order. Fast delivery and quality item. Exactly as pictured!!! , For height 180CM, weight 82KG and 3XL perfect.Great clothing, recommendThank you very much store!!!
I liked the clothing very much! Fit my parameters well. Took size XXL for my weight 76kg and height 178cm. Packed well, no damage on delivery. This is not my first thing from this store. The quality is always pleasing. Thank you store!
excellent quality. The length is perfect. I liked it very much! Fit my parameters well. Packed well, no damage on delivery. This is not my first thing from this store. The quality is always pleasing. Thank you store!
The clothing was delivered in 1 week. Quality at altitude. This is the third clothing I buy my husband. the quality is always on top. thank you!
Very good quality. Soft touch fabric,excellent quality. Color as photo. Fit perfectly. Have already been washed several times and everything is fine. the product itself is super ,The delivery is very fast. Thanks to the store!
The jacket is good, though thinking about whether you will be teplasha, rozmir 4 X pidishov on the 180, VAGA 95. Shvidko came, pushing the non-gangly
Size as described, not the first time I order. Height 180 cm, weight 75kg size XXL fit. Soft, nice. The quality is excellent as always.reat clothing classic tailoring impeccable. as always✅Recommend✅Packed perfectly before the time✔️☑️
Excellent , pleasant,Height 186 cm, weight 82kg Asian size 3XL fit. Soft, nice. The quality is excellent as always. Arrived quickly,like everything in this store.
I have 1,90 and 100kg ordered 4x was perfect-cost benefit Great
Cool, the quality is great. this to the body very pleasant. goes for size men very good quality of the garment, I recommend to buy.
We order in this store not for the first time, and, as always, the quality is on top. All lines are even, threads do not stick out. On the parameters weight 75kg and height 180CM size XXL came up perfectly. I choose the size according to the size grid. the delivery is super fast, thanks to the store
Smooth out and will be normal. Castle is shit. The shoulders are normal, but there is a lot of space in the abdomen area.
Gorgeous. I wore the previous ones for 3 years, it is very comfortable, Nice start. Take the second. Very cool !The delivery is very fast. The quality of the goods is always on top, thank you very much for that! I chose the size according to the size grid. I advise you to buy! Thanks to the store!
The quality is super, I took it for myself first, now as a gift, I didn't guess the size, but now most of them are wearing oversized, so it's okay. I recommend 100%. Especially since the delivery is simply bombshell, from the day of order to receive in 7 days!