SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Doubted for a long time, but very pleased. A tightly packed vest, the size for height is 160, the weight of 53 villages is excellent, less is definitely not needed.
The vest is just fire, well sewn, no thread stick out, I will wear it with pleasure! thank you!
Vest without Hood although the other was described do not remove the star for good delivery
Super, I recommend it definitely.
Puzzled with a sleeveless jacket. The gap in the United States came in 9 days!!!! Tse juge shvidko. The product will be rolled out by me. The need for tannini, furnimura, and even then it is not thin to put it on the point))))) on the head of that. I was playing the standard with, rozmir pidishov, and I was just trying to sit on the next thing, just a super yagay. Recommend!!!!
Great body warmer recommended
Good vest! Take 2/3 more sizes if you want not in the face. The quality is super, it also warms well. For autumn the very thing!
Thank you very much for the quality product.
All OK, height 164, weight 48 took XXL. Volumetric, wide, soft. With a wide/large fleece jacket freely everywhere.
The order came in a week. Quality is worth the money. Ordered XL for parameters: chest 90 waist 73 Thunder 96 167
My daughter for delivery (10 days), Svi Revnenki, goods under fire. Above I wear rosmir m, below L, I took a vest for 1-2 rosmiri bylshu, XL. Warm, there was an oversize on the money, you can have a greenhouse, a hoody.
Great vest. I took the size XL but you can take a size smaller.
Barbie Gurle
With my size L, I took XL. It's good but XXL would be better.
very nice vest, fits good and it's warm also, there is just a couple of threads
The vest is cute, but the quality is not supper.
The vest is great. I wear size 42.
Great vest. 11 years old approached the child like a glove.
Quality is perfect.
The vest is cool, quality! And under a thin blouse and under a hoodie. My parameters 90-69-97
Great yolk! On my size 40-42 I took the S and did not lose. Recommend! The delivery was very fast.
I want to be nice about Ale rozmir Berit on 2-3 rozmiri
Super fast delivery, good quality and the style of the vest, I take the second one for my friend
Vest fire, White-White
Its perfect, im wearing S, ordered M, seems like my size. Arrived in 3 weeks to Lithuania.