SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size is right, it's super.
She wears super well, very hot and very beautiful. An addendo, one of the sleeves dirty stake (looks like Earth).
The quality is average. To the touch of norms. Size 48 fit me just
Good and seems quite warm, but electrified
Thin synthetic sweatshirt with fleece keep in mind this is not a futher 3x thread. With the size of guessed, took XL for height 180 74 kg per time
its very soft and came within 3-4 weeks (very fast) I love how fuzzy and soft it is, I got size s = small and it was a bit tight around the arms but fine everywhere else!! recommend very good!
Excellent snow-white, comfortable fit the baby perfectly.
It is very warm and the meterial is so good, but in general, for its cost of norms, it sits well, although on the other hand it is a little crazy. But I don't complain to me, I will carry now
It's okay. For height 175, weight 96, fit 3XL. The table corresponds. The quality is good.
Good jacket. Color as in the photo, with the size guessed, sat down a little free, height 185, weight 60. Inside the sweater is light on the shirt.
Service was outstanding. Delivery was quick. Unfortunately the sizing was a little small.
Great, soft and right size following the size instructions
Sweater was thick and comfy ..only problem is that it fits small …a large fit small
Very cheap material, like glass wool, I would be able to touch such a thing in life, would never have acquired it .... the color is bright, the inside is also not pleasant to the body
The jacket is warm, the fabric is nice, well-made, bought for my son, very happy. Corresponds to the photo and description. I recommend it.
Amazing I love it
Excellent quality. Thank you!
It's great, you can take
It is a very plush sweatshirt inside, the color is very striking and until that, the fabric is thick, I ordered size S for my brother, who is not very tall and thin, and I think I should have ordered one more size. The shipment was fast to the metropolitan area of the CDMX
sweatshirt runs very small compared to sizing in the US, at least 3 sizes smaller than comparable. ordered larger suspecting that but it's still significantly too small. XL fits a 13yr old. seems nice, just unfortunate that I'll never be able to wear it.