SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the parameters of waist 80, hip 95 size 2XL CEDO is excellent. The quality for this money is excellent.
The yakiste is good, fabric canvases, Duge Garno viglyadak)
Perfect and excellent quality. My shorts are slightly tight but that's okay, if I had taken an extra size it would have gone too wide.
The skirt is beautiful, but be sure to take a size larger. Normally I wear Polish M and here I took L and it fits as if it was sewn on me. I have 74 at the waist and 100 cm at the hips.
Nice skirt, the quality is fine! The only "but" is the color, it is more blue than the picture. And so highly recommended! The quality is beautiful especially for that kind of money. Have shorts
Very nice, the length is fine, if you are size s better Measure M
A good day, a skirt of garnoi and a yak treba, took a little on rosmir and did not lose.
The divine Spidnitsa is more for her Penny, she took the iaka with the very Chorn. 157/44 x s SIV
On 74 from, 98 o silo Chudovo, Tayu shorts, you can't survive, if you can see, I am attracted, I recommend❤️
I’m 26 inch waist and the medium was a perfect fit. Great quality as well, not too short!
The quality is very good, but the shorts are tight
The skirt is chic, but it is more suitable for not tall girls. This 175 height looks extremely short. (And so take it, you will definitely not regret it.
I took the Garna skirt for 1 heave I think in it. Skirt for a dot. I got some shorts!! On the sky, the 175 took S that to sit on the tower of the Garno
The skirt is quite old, the Tilki Taliya trichki is great. The skirt is short, I knew about it, I recommend it
The skirt is super! The quality is good, the shorts are comfortable and no pressure, and the overall skirt fits well. There are a few sticking threads, but they can be easily removed. Took Size S for height 164 cm and weight 48 kg. Definitely recommend!
My parameters (Thunder: 79 waist: 66 height: 172) size S fit just perfect! If I took Xs, then I just wouldn't fit into this skirt. The quality of the skirt is surprisingly very good. The fabric is thick and the shorts are also not thin. So girls who are about the size of me feel free to take size s. The sizes written in the size chart are fully consistent. I advise everyone ~ ✩ ° ｡
Spidnitsa Duzhe Garna, Donka is presatisfied, came for the Ministry of
The material is nice, there are shorts, which is good news, but it is worth taking a bigger size
Skirts look just like in the picture, material pleasant
I love it, it fits well and has a short inside
The skirt is just a wonder! Came in a good station, not dented. For zrist 156, 40 kg took XS
Very nice skirt, probably will by more in other color ukraina peremoze!
Great skirt with shorts! From 69 to 95 sat down well. High quality, I advise.
quality of fabric is great !! although skirt is short and for girls with big thighs the short underneath might be too tight. i had to cut off the shorts in my skirt because it made the skirt not fit correctly/rise up. after cutting the shorts its better fitting but still a lil too short ! wish it was longer.
Nice skirt, there are shorts on the bottom)