SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love the way they fit only problem button hole sewed shut
a recommander
I thought the fabrics were very thick at the right size
The price, size and model are good but the colors and cloth are not as shown in the offer but good
The waist is good, the length is good, the legs are a little tight.
It is OK for the price paid, arrived fast, I recommend it
It arrived very fast and I really liked the pants
I received my item i bought this my son and he loved it and quality is great thank you and I will buy again
The number of trohi to see the photo. Thin material jnsiv to go to the LTO.
Hello the pants are great, I already order again. I recommend to future buyer.
I have looked at all three pair and they all have the buttonhole sewed up
Excellent comfortable pants and well as measured and arrived before time excellent service
this is my second order .excellent product.
Very happy with purchase. Fits me well. The material is slightly elastic which is suitable for people like me.
thanks very much for timely sent goods
In principle everything is fine, if there was still a hole under the button. And so I had to cut through myself!
I arrived very fast I did not demand more was what I expected megusta
Exellent,I,m satisfied.Nice summer jeans.Recomende.Thank you
Very good
When my order arrives they could send me the Spanish information
Took the second one, the first 36 is a bit Veleki, 34 Raker Super
Excellent fast shipping good quality for price
Thank you for the product acceptable quality and affordable price
I ordered three of them. The black fits well but the two other, blue and navy blue was shorter than the black one. So, the blues doesn't fit well in length. Good for summer.
Very good product, excellent seams and good design