SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved them!! And in record time!!
Super baseball cap, the quality is excellent, I arrived in a month
Thank you very much came before the excellent date I congratulate you is like this in the photo
Quality, it is for this price. and the size is more teenage, the adult will also fit the last 3 holes.
Cool cap. Packed perfectly with inflatable ball inside. There were no bays.
Very good product as seen in photo exelent transport care did not suffer any damage all perfect. Thanks
A chic cap. Packed good. I got it in Kiev for 2 number.
Excellent quality and packaging, they add a balloon that guarantees that it does not arrive in a squat.
Product as the description, arrived in good condition, it takes 25 days to arrive
I liked it very much .. The material and the combination of colors .. Very good. Excellent
Good quality very beautiful my son likes me a lot
Packed in a sagey Kur'ersky bag, all the same inflatable on the other hand, didn't want to be. Ale the cap is still deformed (in the photo, a part of it) (
Arrived earlier than expected... Very good quality and comfortable
Excellent work and workout I liked very much thanks very recommended.
I am satisfied with the orders! I received the parcel in 20 days in Ukraine. packed well! Quality is good)) recommend❤️
Excellent quality, as in the photo. Caps are well packed, they did not come crumpled.
Very good quality and they arrive very well cared for nothing crappy or damaged excellent service Thank you buy again definite
Are parents, good drawing.
She came very quickly and I like it very much
Cool cap. High-quality enough for its cost. Excellent packed, with air bag. I endured the transportation perfectly!
My favorite cap. the quality for this price is just excellent.
amazing product and it arrived early than expected, highly recommended
The cap is good! Very neat☺️ I will order one more☺️
Exelente cap in its appearance meets the desired characteristics. I recommend it
Bought the same for my husband, only in a shopping center for approximately 400 UAH. I lost it, I only ordered it much cheaper here