SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, only it took time to arrive but it was because of the parcel. Arrived without any flaws and the chosen size, the fabric is comfortable, soft and heats well. Excellent quality by the price
I love the hoodies and the price! Everything that I took on Ali before was solid shiny synthetics. This sweatshirt, although polyester on the label, but in appearance and feel resembles a warm and soft flannel from the inside and cotton from the outside. decent factory quality, smooth stitching and seams. Warm moderately, it will not go to a very cold winter. I took two different colors for my son, but I liked it so much that I will order it for myself. The size of the store L fit perfectly for my height 168 and 46 rubles, Despite the real length of the sleeve 51 cm (instead of the seller's 60 cm), the sweatshirt fits perfectly both in sleeve length and height. So comfortable, soft and warm that you do not want to take off. I highly recommend for purchase from this seller!
Very good quality for the price. Ask for a larger size to make it fair.
The sizes should be seen well, the shoulders are too big, but the sleeves and the waist are too small, if I order a larger size the shoulders will be more faded
It is beautiful, the fabric is soft and medium quality, it is not of that fabric that shines and lint sticks, it is worth it for the price.
Try buying x recommendation and I am satisfied, very easy and reliable thank you very much
Everything was honored, everything was going well. I'm not a "Tad". Recommend!
I asked for a M and it looks good they are warm but the sleeves are a little short or for people with short arms
I received it it's a gift looks good don't know if it fits right or if the person is happy with it cuz they haven't gotten it yet
Good hoodies, normal apples. ALE small, rosmir L right tight
I am satisfied with the description
She married the 22.10, beat the 7.11. Raglan of the monster, m'yakenkiy, greenhouse, fabric, sewy all the Rivi, do not wash the threads. I took the Cholovikovs, in the new Rosmir M, I was taken by the fact. In the photo I and May rozmir S, Meni Garno in the new, Tilki Triki dovgiy yak for money. Ediniy minus-kapishon is small and not bad in it, ale for nothing is not a problem. product and store, definitely, I recommend! Zamovliu she Sobi such)
The delivery of the supper is fast, the jacket is not very warm, the fleece is thin, it fits fine, the size s sleeves are a little small. In general, I like it, not synthetics, how it will be in the sock and what will be the post-we will see. The hood is not big for height 163 not long.
its 100% polyester. feels ok, looks nice, but should be more length, 3-4cm would be perfect. only that
Warm excellent quality beautiful I recommend
I didn't like the fabric and unfortunately I chose the wrong size, it got too small in me, other than that, for the price it's worth
The order arrived well and met my expectations, for a cost-effective product
I wear m but I ordered G because I like it to be a little wide dressed well on me only the sleeves that were a little too wide but no problem it is very soft inside and the fabric it's fine TBM but it's beautiful I love it
Perfect size
The fabric is thick, warm lining. For height 160 cm, long, but for those who love free and long super. I think it will be warm in winter
Good material, I will buy again for my children, this my husband loved
I thought it would be a little higher, but for the price I paid it is very worthwhile! Don't get a ball and it's super hot!
I liked the product came in the right size and we were satisfied
Hudi garnoi yakostya, in the Flis that on the main/Winter of the same, rosmir pidishov
S size for us here in Brazil would be for me that weight 70kg was small but the material is good