SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and good quality
It's super, it's good that I ordered M, not L, 173 height and weight 64 is oversized, covers the groin area
the material is thick, this exceeded my expectations!
Credit! Super quality! Thick knitwear, super!
Bought it for the gym, and over all quality is 1000/10 runs big just an fyi. Shipping time was a little longer then expect but nothing to crazy thank you 🩶
I like very much design, material, fit all I like, the only thing that would improve you is that it is long (not extremely long but long) I like them a little shorter but nothing that cannot be fixed.
Pretty cool, I’m normally an xs in clothes and it fit pretty oversized, just wish the sleeves were shorter
The quality of this shirt is no nice. It’s pretty thick and the print is nice too 10/10
The order arrived quickly, excellent quality will be ordered again! Ordered l it oversized. Thank you☺️
Great! Heavy cotton and fast delivery!
Fire shirt 🔥
Great shirt!
Great product, good fabric. Arrived well ahead of schedule🇧🇷Recommend :)
Miscalculated size, very large, and looks like clothes for home
Maughing squads for a gift. Jakiste class AK print and mother. T-shirt, "Koton" yakisny. Rozmir m Duge good yak oversized on zrist 170.
I LOVE THIS! Probably my new favourite t-shirt. For the UK folk struggling with the right fit like I was, I’m 5ft 10, 15 inch collar, 40 inch chest, 83kg and this has the perfect oversized feel. When I first opened the bag I wasn’t sure but it just hangs on you so well! I got the XXL. Chuffed!
Surprised me the quality of the fabric, I expected much less. Gives the impression of being a jeans with a little elasticity. Print quality is great, it seems to withstand multiple washes without damaging the fabric or drawing. For the price is very worthwhile. A blouse of this brand would come out around real 250 and sometimes inferior quality.
Awesome T-shirt, top quality. The cotton is thick and heavy, the T-shirt is long and its sleeve is long.
A great T-shirt. I like it very much. Thank you seller! Seller recommend!
The quality is really good! Not thin and cheap, i love it! but ladies if u have big hoo has make sure to order a size up because it’s slightly tight around that area❤️❤️
This is a top T-shirt! And to the feast and to the world. My size L, ordered a few more. It was a long time, but worth the wait
omg i love it so much its so cute😭 looks exactly just like the picture and yeah its definitely oversized but really good and the texture is good, but when you get closer to the photo you can see the pixels, and shipped really fast
too big, order a size down these are too oversized
You have to think about how to cut if not top!
very good