SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was perfect for my wife. He loved it. It looks good quality, arrived in time, fast shipping. Recommended.
Ok
Cool
Exelent cute fabric cute design and I stay perfect.
The dress is awesome, albeit synthetics! Ordered M for parameters 90-72-100, turned out to be loose in the chest and waist. Not straight big, but I would like to sit clearly on the waist. Will have to be worn with a bust, because it is loose in the chest and when tilted it is bulging and all the charms are visible. I will order another color size with. Choose the size grid of the seller, it is correct. I recommend it definitely! The tailoring is excellent, the model is too, the elastic on the sleeve is not tight. If you have a tummy, then take a size a little larger, the style of the dress hides it, because it is loose below the waist.
Comes a little reduced, the fabric is fresh, it is not cotton
It looks very nice, size right.
Very nice dress, light, the cord in the middle allows to tighten the top of the dress to make a nice neckline. Ideal for sunny days.
I love these dresses🥰It's the 2nd I buy, the 1st was Blue/aqua color and this time I bought red, it's beautiful, but I don't take pictures yet. I leave photos of the blue dress, they are very beautiful. Recommended 100%. The shipment was very fast, arrived in 11 days in Mexico.
Beautiful. But the fabric is too thin
Beautiful dress I loved D VDD I sure will buy more
Beautiful dress ..
Simple but beautiful product, I recommend.
I loved the dress for sure I will buy again I want to buy all the colors of so much that I liked this dress
Lovely dress with an excellent cut, pleasant fabric for the body, lovely color just like in the picture. I am very satisfied. The seller's size chart is accurate
Material is a bit thin but the dress is nice.
It is perfect, the only synthetic fabric is very electrifying
Good quality product. My wife liked it very much.
Our dress wears super well and, it's beautiful❤️
I absolutely loved it, it looks amazing
Girls can buy without fear, I loved it, the only Obs that I will do is that for those who have high stomach as well as mine get a bigger number because it presses a little bit.
My wife liked it very much and stayed right in it, the good quality fabric.
Simply Beautiful, perfection defines, 1,52 in height, 56 kilos, size M was excellent.
Fabric for a dot-tik, color garny. rosmir L for 48 Maluvate trohi
I love it, I ordered it one size and it fits perfectly