SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very top, very cheap super worth is. even I believe leather, big fits a Bible inside top for sure buy again, several pockets beautiful beautiful lovely loved...
Very fast delivery. Quality product. Accurate product description. Thank you very much.
As shown in picture, good quality and is affordable
Original
Looks good quality, suitable size and compartments. I hope it lasts a good time.
good quality stitching
perfect!!!!!! 👍🏾
The quality is incredible far exceeded what I expected!
Very comfortable got exactly what I wanted
I loved the bag, it's wide and it looks like in the photo.
Great product for a great prize
very nice item, ordered another one!
very well made. the strap on it is comfortable and the zippers are pretty good. item as described.
Arrived in 16 days, before the date I had been told... I loved the bag, if it is very wide, it has 2 bags on the inside and the ones on the outside, it is perfect
Very impressed with quality, glad to have it.
Good bag. Delivery 34 days
Bag like it. Everything, yak in the inventory.
Good bag. Seem genuine leather.
Yak on a charge a cool bag, a belt to be regulated by you-yak dovzhin. To finish the locks on the first glance of the castle. And will serve just an hour. Delivery on the second shvidka-in the moment of the deputy before the delivery at the viddilennya ukrposhti it took 17 days.
Quality is good
nice
Everything is currently nickel. We will see over time if the seams are resistant.
Wonderful Bag. very satisfied.
As described
Beautiful shoulder bag, exactly in keeping with the ad, I have a great finish, I have met my expectations and therefore I am very pleased with my purchase, I was only a little upset about the delay to be delivered (almost two months, and on top of that I was taxed at customs😣), But the seller did the part of it, sending my order in a very agile and well packaged way, I thank you very much for the excellent service provided, super recommend the store and the product☺️👍