SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for fishing with a nymphe in wader in the mountains. Small compact top to take that the necessary
1st photo is the bag small last Photo Large
Incredibly useful and looks great to the eye
Perfect bag for those who need practicality, fits a lot of things, like tablet phone etc, has internal pockets and credit card holder, highly recommend
Problem with delivery by the Post Office, so stay connected because the goods can come back without you knowing.
Arrived in excellent condition well attended to my expectations.
Product of excellent quality, I have 1,68 height and weight 58kg. Adapted very well to my size, I will use it to make deliveries. Arrived in record time of 8 days!!!
The product arrived as combined
Impressive build. Good material.
It was before the date I am satisfied thank you
I really liked the bag very well made!!!
Breast, highly recommended
The shoulder bag is exactly as described in the ad, Great Sewing, good quality zipper with latch, hoop to put keychain and slim designer not having other pockets on the front making enough volume.
Excellent article I recommend
Excellent pocket
Fits great the zip for the front halfway down is a sturdy metal and kinda stiff but I like that it stays down instead of moving about there is also a rotating clip that can be used for keys inside I thought that was very useful as well as the hooks and elastic tool loops across the front fabric is thick dosnt feel cheap at all it does have writing on the back but I just removed the straps from the clip seeing as it’s similar too a backpack and flipped it over so now it looks perfect
Good item, just like marc To the publication
looks fine
útil
Feels really sturdy, well constructed, zips and buckles work well. Not too big but will easily fit phone, wallet, keys, sunnies, and a snack. Fits comfortably on 1.8m 90kg. Quick delivery to UK.
Very good material, fast shipping and very nice stall, to consider on the back of the bag says something made in china and other things that I attach in the picture
It's bigger than I expected, but no problems
Product as specified in the ad🤝🏻I recommend🏁
Nice tactıcal bag for every day cary
Worth or investment