SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pants look slightly different than presented but I think they still look good. The size appears slightly smaller than expected but once I'm done weight cutting I'll be back to the size that they are. Could also do without some of the random gibberish written on the pants.
I is so comfortable it came fast highly recommended if fit OK best material 👌
The 27th mar was requested and I arrived on April 5, I arrived quickly. I order extra large and if I arrive well, thick fabric good finishes. I recommend the supplier
Totul this OK.
It is very beautiful and it is of good quality only that comes boy I recommend asking for one or two more sizes so that they fit
Really beautiful
Excellent pants I love it I recommend it👌
Too good, arrived fast, I liked it too much, quality of it very good,🫵💯🤩
Fit and coolly made.
Very good quality and I arrived very fast the truth 10/10👌
Excellent👌
Everything perfect, the material is good and the design is excellent.
Excellent, I liked it too much quality excellent so perfect I liked it very much
It took a long time to reach CDMX Redpack parcel is the worst
Cool the pants fragile fabric but take care too hard good product
Quality & Price Good!!!! Shipping SUPER fast. I'm really happy with seller and shipping. Absolutely "thumbs up" !!!! I am 1.80 m and weigh 90-95kg and it fits perfectly!
Perfect fit just for me
Very good quality I recommend it
Good quality only in the size that left to be desired, because it came a smaller number, but I liked the pants
Bad quallity
I liked it, it is made of gabardine fabric, it does not stretch. I clarify that it is not the product of the image, they tried to match it but it failed them in the bags, even so my son liked it very much.
I really liked it looks good
It got a little small, but I believe it is part of the aesthetics of the product, it arrived very quickly, I recommend it.
Accurate
I am 1,86m tall, 97kg I paid the biggest size, I thought I was going to be big, but it was good