SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pins not included, those are mine. Excellent. Delivery in 15 days and well packed. Has good internal space fitting quite a lot, but it is not big and clumsy, it is portable and light. Very beautiful, the shoulder strap is long, wide and sturdy. Great matter. About being impermeable to water, it is descending, to catch a rain and not wet what is inside, but do not trust the front pocket, because this can enter a little water, yes, then paper is better to store in the large internal pocket in case of heavy rain. For the price it gets even more amazing. Perfect for days you go out and want to take only the essentials without worrying about weight and size (up to 26 cm umbrella fits)
excelente
Love the bag, good quality.
Everything correct, there was no communication with the seller, arrived earlier than expected, for my taste it is a little big
Good size, good material. If I like me
Good product same as the photo, I recommend it
The bag is very good, it has an interesting material and it is bigger than I imagined it would be. In fact, a tablet fits, you can take a reasonable amount of small items, especially in view of the amount of pockets available. Great product.
Very good
good product
Very nice i like it
Ok although it seemed bigger, it fits a tablet, phone and wallet.
I imagined that it would be a little less, but it does not hurt me, I really liked the quality of the material in the product, I would advise that if you want something more like a conventional shoulder bag, do not choose this one for the size, but it is still a great product.
As described I recommend venðedor
Good size and with many pockets, perfect
Bag with good and spacious material.
Excellent!
my mom uses it, she likes it
Five weeks delivery to US Midwest. Very nice black 24 x 20 x 9 cm messenger bag with green accents. Front and back are padded. Nylon rip-stop fabric with three zippered pocket sections; 2 with orange zipper pulls. A PALS orange webbing strip on the front with 2 MOLLE compatible sections. A small black rope with cord-lock on the outside front. Cool patches. 3.5 wide adjustable shoulder strap long enough for cross-body wear. Good price. I like. Thank you Shop900239404 Store.
Very good quality bag I recommend!