SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok beautiful color I loved it
cute
Great quality and cost-effective material, the purchase is worth it
Good fabric, it is the same as in the description and on top of that they sent me a gift card holder, very happy with the order.
Beautiful loved it! Top fabric, beautiful color. 1000 note, super fast delivery.
Identical to the photo thick fabric the stretch fabric fits someone size s
Very nice of excellent quality and also send me with a small gift of a hair Garter
This divine, it is a bit transparent, I put on a flesh-colored high school and it was not noticeable, I loved it
literally perfect, fits perfectly
It was perfect, it conforms well to the body, the fabric is fresh, but if the fabric is somewhat delicate, the color is equal to the image, I love it, it looks very good, perfect fit for the bracer, the fabric does not sting, I recommend
Beautiful dress. The fabric 10 of 10 is super soft and super strech is super nice to the body the only bad thing is the cord around the neck is very thin, and it comes loose or it does not come tied to the dress, from there on out it is perfect and for the price more than good. Super recommended
I loved it very beautiful it took a while to arrive but the very beautiful fabric
Impeccable, but it comes with loose threads, it shapes the body a lot, it looks beautiful without the string anymore, you can't use it like this, it doesn't pass security, because the fabric is a squishy it seems that it will fall, I already want other colors
Just like picture, quick delivery and nice quality. I am curvy so this type of fabric does not look good on my shape
I have made a payment, I recommend it, yakraz on it,☝️
Good quality dress, same as in photos, good material, looks amazing, also good packed! Thanks so much lot!
Ameeei this super color matched me. I want other colors now!! A treat also came a xuxinha.
It’s cotton ! So that’s a plus aha. I like it though. Maybe for the beach or something.
Cute dress the material is super fresh
I arrive in 15 days super beautiful my charm can be very beautiful and a super price🥰I would ask for it again in some other job🩷
Super !
This dress is fantastic - gives a lovely shape because of the fabric and triangle cutout. It will be heavy in my rotation for the beach! I'm also very impressed that it arrived in 6 days to Mexico - basically unheard of normally!
exactly as on image I highly recommend. good one for summer
Beautiful dress
i love this it looked so good on me omg loved it