SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bag is of excellent quality. Better than I expected. I recommend the purchase.
very nice
It's pretty.
A chudova bag, a Garna yakiste, everything will be remembered in it, it's a dude of hand. The mother is very much with it, to wear it with the harms.
Came crumpled a little, I think it will deal. Looks more expensive than your money
The parcel arrived very quickly. Everything is in stock. Bag. Decorative element and additional fastening. I'm taking off one star for 1.Scuffs on the handle 2.There is no protection on the bag handles and on the metal element. There are some minor abrasions on the metal element. 3.There are rough seams and protruding threads. 4.At the bottom, a piece of the bag began to collapse, the material is not durable. I was pleased that there were no rough creases and the bag was red as ordered. All zippers on the bag work well
Fast shipping. The material is good quality, and the color is beautiful. I would recommend this to a friend. The size is slightly smaller than how it appears in the pictures.
Beautiful bag
I bought this because it looks like my old branded handbag. The picture is same as the actual bag. No partition or divider but has pockets inside at both side. The liner inside is not a study material, its thin, thus avoid putting pointed items (like pencil) in the pocket. This bag might last for years if properly taken care of.
I ordered all the colors very nice elegant
And give it a thousand won. The material is good. It would have been better if a real crocodile was killed. It is a satisfying bag.
Arrived quickly. She came a bit folded because they wrapped her in a bag and there was a lack of caution so that she did not get mistreated. But it's pretty. Worth it for the price.
Very cute and looks good quality
Quality-good price. I expected it worse
It is a beautiful bag, good quality, very spacious, excellent purchase.
It is very cute, good texture and size. Arrived within the established and well protected date. Recommended seller
Excellent quality and design, I already ordered another 2
The purse is gorgeous!!! For this price I am literally in shock at how beautiful it is! The purse is the same colour as advertised. (It looks a little lighter than it really is in my picture.)
Nice bag,Satisfied
I love the bag .it's so beautiful and same as what it's in picture.
I love the bag, the quality is good, it's big, intact the bag came just as it's says on the picture. arrive on time. a big thanks to seller I'm satisfied.
The bag is beautiful. Present to finish off a strong smell. Truvats on the balcony of the day 10. trichki was in the mood, little packaging, not critical. Ale for sure.
The bag is very good recommended
Great
Very fast shipping. Package is well protected. The product quality is unquestionable. Seller communicate accurately. I really enjoyed this shopping experience. Very nice bag. Can just recommmand this shop. Good job.