SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bigger than description, deformed cap, very warm
soft and fast shipping to
Really very pretty, the median I have a case like over size, I measure 1.52. I liked it a lot.
unreal, i’m normally a UK 6-8 and got this in a small, came on time and lush material xxx
It is so cute
It's super cute, you don't have to ask for extra sizes.
I bought a very, very similar hoodie (no heart logo and slightly thinner material) for third this price! This feels like it is made from a thin blanket and would be coozy but also feels like it will be not durable in washes.
It's thick, warm. For the price is perfect. Comes wide but is comfortable and beautiful
The quality is super. Delivery very quickly in 5 days delivered. Thanks to the seller. But one news ordered the color white, and came bright peach-the child is satisfied. The color is also good.
It came out of the bag broken, the fabric is not solid and transparent a little, the cap is super small, therefore the part of the head is very small
the package came fast it was like 10 days early and the material is a little plasticy but I really love it the hoodie is a little small but it's okay it fits and so good the arms are a little big which I love I bought an oversized hoodie and it was actually so good and in the pictures they were random pictures I took but the hoodie is so cute with the little heart I bought the gray one I Am so satisfied with It I totally recommend it. kisses
Exelente the size XXL is equal to EG Mexico very recommended👍🏼Seller of🔟
It’s a gift for the lady in my life. The packaging was in great shape
The fabric for the dot-the-can be seen to serve
Garny colir
it's OK. it's true to size. so don't be like me who ordered two sizes bigger. also this product comes with a strong overbearing odor to it
The sweatshirt hoodie is perfect for winter and autumn. The colour is bright and the fabric material is of good quality. The hoodie is kind of small, sleeves are big and the sweatshirt has an oversize look. Overall, very satisfied with the purchase. The order was placed on 3 Nov and was delivered on 15 Nov. Highly recommend the seller and the product.
I like it, although the print is simple. Fast delivery.
I love it, and it came very fast