SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not a very thick jumper but the lining is very soft and comfortable. The print is iron on but is very clear and quite a good quality.
Comfortable fabric, good quality and heats up quite a lot, it is very warm. The illustration is well done and the colors are identical to the ad
Excellent quality, a little thin, great, let's check how it will be after washing
I played around the rozmires on a change, ale treba Bulo brothers were big, for the Whiglyadak was not so much like it.
So cute and soft
😃😁🥰😘😍😚😙
Warm
This sweatshirt has run over time, it's mega pretty I RECOMMEND VERY❤️ For this price, it's great PS. I have M size and I bought XL and it is well suited so buy a few more sizes;)
This kitty shirt is so cute and charming, love it!
Love the shirt. I just ordered one in purple but I will go back and order this shirt in every single color but probably two sizes bigger than I got. I bought a large and it looks more like a small. Other than that is is perfect and warm and cozy. Very thick too which is good in the winter.
very cozy and cute! came way quicker than expected.
Really great print, just a bit tight on the stomach area. Really good quality, would buy again.
So soft and love it! Accurate sizing as well!
Adorable shirt, very comfy and soft :)
the colors looked lighter in the photo but I really liked this hoodie
The product of the priyshov ran znizh I-kukvala, Tse, ale rozmir I took L, then in our myrki s. The principle of norms.
Pretty sweater. Pleasant fabric. Nice cut
is super soft comfy and it can stretch a little great quality for only being $8 I love this and it came in 7 days
100% synthetic-does not breathe at all. You sweat a lot in it. Bought because of the picture.
Z minusiv-100% synthetics, little, you can see the rectum de procleyuvavl of the little girls. My daughter pulled in two and all the hoody in the kutishki. with plusiv-shvidka delivery that cool baby. For the speech of such an egg tsyna