SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice arrived before time very good quality I really liked the very soft fabric the sewing of the buttons very very light nothing that can not be fixed the rest of the excellent sewing😍🤩
The material of the shirt feels lightweight but it can be a little warm and trap heat inside. The color is not super see-through which is great. It fits a little large on me but I do like the baggy fit.
Super cute💕Equal to the image. Arrived on time. Thank you❤️
It is not filthy, it fell on the bulk with the margin, the parameters are 104-95-?)) udzik one rip, decided-norms. It's hard to keep the troches tight, wash the threads. And from tactilely enemies, in the case of tactile cloths, do not give color. I am satisfied with it. Treba Bude prasuvati, Berit to uvaga😊
Exactly to the description, it's style over sizes
Love it. Very elegant. Material is great
Garna TA is stylish blouse) on my thought trohi to be a member of the photo, ale is not critical. I took it for 3 tizhni. For zrist 174 cm that og 86 cm in Duze Vilno)
I have, at 1,58 point, I asked M, at first when it arrived, I thought: it's too big, but then I realized that the right way to wear, you must pull your sleeves up to your elbows, this is exactly how the model wears, the model is like, baggy, then the M, For those who have until 1,65, to work out Super!! And the material is perfect, it looks like designer! So Super recommend!
Nice blouse, the parcel went to Ukraine for almost a month. Recommend
Perfect to suit me, it feels comfortable.
I like it and for the price it is worth it
It is beautiful, I loved it and the fabric looks good quality, as is in the description❤️
Good quality of tiss
Very cute.
Very cute. The non-transparent fabric, the sewing of the buttons is something simple, in the same way these are plastic buttons. I am size M and I asked for M and it was exelent. To be an order that had to have arrived within 16 days arrived late, there were other things I ordered the same day with fast delivery (without the commitment of 16 days) and they came to me before this one.
Very nice blouse! Thanks to the seller I recommend
Thread sticking out, but it's okay
This beautiful if it is very similar to the photo
Very good quality the fabric, it is not transparent and the sewing is also good. I bought XL since the fabric does not stretch but if it is XL Western and not XL Asian.