SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Call the burden of rozmir XS (Talya 58, quilted 80, zrist 165), took rosmir S, then there are trochs to fall (photo 1), ale yakshchi trohi pidv'yazati zadu, Abo vagnutti Pasok, then sit locally (photo 2,3). Dovzhina is ideal, the width is such. The jeans itself are no more formal than that, in the spring-on. Arrived in 10 days, puzzled!!!
fits so well omg i’m short so it’s hard to find pants that are good length and right amount of good baggy
These are the best jeans I 've had!! For the height of 159 and waist 55 is just imbulic!
it was too BIG for me 😭
Jeans are good, but I lost the size, I ordered M, it was still worth S, because of the large size there is a mother, but in general it is cool, I will walk
I've never gotten so many compliments on a pair of pants till I got these.
Super puper I thought i have L but it seems like i have S lol But they still look good
Literally 10/10 Take jeans will not regret the quality of the top, there is nothing to stick out anywhere without any marriage, so I advise
amazing quality!
The color is prettier in person lol
So good
fits great, has the baggy look and material is good quality
The best jeans I 've ever bought is real! Jeans are not very thick, very comfortable, in length as I wanted not to the floor. My height is 170 cm, weight 56 kg Waist wow sat down! (my 66), in the hips does not tighten (my 94), as in the thighs.
The back line is very nice, but it was a lot long for me, which is 154. Those who are older than 158 wear it. It's gonna be nice.
I was worried that they would not fit the growth of the 165 and would hang like a rag, but in the end I am satisfied with everything and the fabric is thick for such a price very well)
Really pretty jeans, I’m a uk size 6-8 and a waist 23” and they are quite big on me, but I’m definitely getting a smaller size because they are so pretty and the colour is perfect!
Very cool jeans also at this price, maybe a little thin, but I like it. Usually I wear jeans m, but knowing the size on Ali I took L and did not regret it, I would also sit down, but tightly, and these are as it should be))
I took XL because it was perfect for the length of the legs, but suddenly it is not high waist as I thought, if I had taken L, it would have been perfect at the waist, but too short, so I'm going to wear it as a mid-high waist baggy with a belt. Otherwise, the quality is top, it happened very quickly with a little extra gift, too sweet
The dovgo went along, perhaps through a test to the Cordoni. According to my needs, the fabric would be rude, ale the material was thin. In the photo it is close to, in principle it is normal to sit.
All OK, trashki zaliki for the dovzhin, ale that's in the money, he himself is small :)