SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, practical and comfortable
Is beautiful and arrived before the date marked
The bag is very soft and very useful, I liked nuito
Very good product but the only bad thing was the delivery man was too rude He is a big man and I did not want to disrespect but that does not mean that he will treat people badly
Exelent quality, very good preparation and finishing, fast delivery, good price.
A beautiful bag, soft and pleasant, high quality It is highly recommended
Good looking, very nice, also got delivered on time,well organized system
Product equal to photo, ameiiii. Delivery as combined. Everything perfect. I recommend it.
Very cute yet small There are many things with 9 balls including the smaller one is very soft and the very beautiful color matches everything
Very very happy with the bag, beautiful color, soft and very spacious and the delivery was very quick. If I have to order anything else, will definitely consider ordering from them again. Keep up the good work.
bonita
The quality is somewhat lower than expected but for that price you cannot ask for much more. The color is somewhat different from the image. Excellent shipping very fast.
i love it
Looks and feels good quality, eye that is not leather is synthetic horn.
fast delivery. goods consistent with the description. I recommend
More beautiful than I expected, good quality and color is super super beautiful! I'm delighted with my bag.
Super cute, soft and good size
It is very beautiful I like very very spacious and 10de 10 already just waiting for it to last a long time
My charm exceeded my expectations😋👌👌👌
Delivery came on time, product very well. packed. The bag is the same as the ad. I loved. Podem.com far, it has plenty of space and zippered. Worth it.
It's fine for the price, it's smaller than I imagined. I ordered gray color but the color is dim and it actually looks like dirty white😅So I regretted the color I chose. The back pocket is small so my phone does not fit, it serves as for money, or a small wallet very hard.
great purse for spring/ summer, lots of pockets for a good use
Very soft and pleasant to the touch plastic fabric I hope it lasts a long time, I think the bag is great. Several compartments and pockets. Good seller. Thank you very much. Greetings from Gran Canaria.
Super super good 👍👍👍
Very beautiful I really liked