SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery is fast and the size is just right. 173cm,68kg XL
For the price OK
I already had one. The quality is so good that I ordered one more. I ordered an Asian size XL where I am a European size M. I am slim build, 185 cm tall and weigh 78 kg. Great fit.
Bom
Very nice
We really liked because the small size of S and that is why the M is great but whoever uses the M takes one more because they carve small. The zipper looks durable and is very finite summer
Thank you very much for the good goods cheap Thank you very much for the good goods cheap. Thank you very much for the good goods cheap Thank you very much for the good goods cheap. Thank you very much for the good goods cheap Thank you very much for the good goods cheap
Waterproof naylon fabric, very light, comfortable, good stitching this biem, for daily wear and wear me weight 89kg and height 185 buy the 4 xl and perfect
Excellent quality! ordered two sizes above. didn't comunicate with seller, all of them has AI
I am very happy with the jacket, everything phenomenal I recommend the seller.
Falls a little longer from the waist, it is not bad at all, the blue is darker than the one in the photo, which I like, it looks practical to wear diariamentecoji 2xl for weight of 72 kilos and height of 1,78 cm
Super pretty big good fabric a good one I really liked the jacket is worth both the autumn winter and spring time in ñ. Some cold days is perfect ideal for a good gift for my man🤩🤩😃😃😍😍
Came on time and as the announcement. seen size XL( G ), but I ordered the size 2XL thinking it would come smaller, but it came the actual size. You can order the actual size that comes in size OK. I just didn't like the zipper which is thick, but it is great fabric and serves well, It is lined and it heats up well. I am satisfied with the purchase and super Indico.
bom
Black is the New Yellow? Received wrong color 😭. Package says yellow but content was black! A return would cost more than the value if the package.
The jacket is super, I got good, on our 52-54 rozmir og 106, from 100, Wasps 106, zest 185, VAGA 80 kg was good. Stitched good. My dear, I recommend
SUPER happy I took 2XL my usual FRANCE size .. it's going very well, it's the 2nd that I buy, the yellow and the white. Everything is correct. This one has the ziped pockets on both sides and a nice inside pocket. The one at 10 € is much worse. I measure 1m75 and péze 88kg ..
It was a fast delivery and the product exactly like the publication
Delivery as you order very fast very good product recommend product and supplier!
100 of 100. The product is of good quality and in a short time arrived
very nice products
The fabric feels good I stay a little big (I am size 40 shirt) has closures on the bags I also liked to buy another one of another color
Very light and thin canvas fabric .. perfect for summer as wind and evening jacket... Delivery to Germany 7 days... Thank you
I like it very much, this good purchase ..
Love it very nice