SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The effect is certain It seems to be smaller in size than I thought. I ordered one dimension big, but it came out perfectly 168/ 75 The captain is the side of the line, but the ratio is not good. Recommended if you have a similar body ratio with me. There's no flexibility, so it's hot in summer. You have to sweat when you ride a bicycle. On the night River I don't think I'm hit by a car. If you think your clothes are over 100,000 won, a
Normally seen GG (from Brazil) I took the 3XL and stayed in the measure, for those who like the looser coat like me, I recommend looking for a higher number. Arrived right, I'm Satisfied
He is 170 tall and weighs 64 kilos I usually wear m size 95, but it is said that it is small, so I bought a size one size larger L L The size is just right Buy one size Big ~
It comes extremely small for the size, the brightness is very good and the quality is suitable
Arrived on time. 10/10 Very good 10/10 Material The size 10/10 accurate, I measure 1.70 in Peru and I ordered XL (I need only a little loose, but it is for handling, so perfect; But if you are looking for more comfort, order bigger, but for me it is accurate since I only have a little loose left) Reflective: 10/10 The delivery man his punctuality and treatment: 100/10 came to me by Olva Courier, he always arrives before the date or on time, they are very good for their delivery and communication, an excellent delivery company.
Very cool. Great enough to order a second one. The size you need to order a larger size I recommend
Quick. Le. go. Ahn. I. Har. Ge. Too. Chal. I. Ht.. . . . . . . . . . . . . . Me. me. Bur. Chang. HA. Three. Yo ...........
Great product, as advertised
I liked it very much apena p stature of 1.95 5XL is good Show, great quality, arrived fast
Illuminates at a great distance, measures very well I bought xl (XXL asia) and it looks perfect. Excellent quality and terminations. Good product
As ordered, it was shipped faster than I thought without any problems, so it was well received. I haven't opened and used the product yet, but the product after use, looking forward to the quality and durability I want. If you are satisfied with it, we will buy again if you need it in the future.
I am so satisfied The reflection is too good I bought one more piece I'm going to give a gift to a friend. People around them are also strange and like. Taiwan Thank you. I hope you thrive. It's the best.
Nice! seems to be good quality. nice zipper pockets. I like super oversized fit so I ordered the 5XL but maybe that fits more like an XXL
I asked for size 5XL, 1.73 and weight 73kg was a little wide on my torso but there is no problem, with the sleeves well, with the hat well. Good product for bicycle and motorcycle safety. Looks good quality, we'll see with the washes.
Great product! It didn't take long to arrive. Great material. I indicate this product. I bought one more to give as a gift.
I am happy with the purchase! Great finishes and highly reflective. Perfect for riding at night. I’m an XL in USA and I ordered and 4XL to have some room for layering. In the fotos you can see it in daylight without flash and with, then at nighttime with flash. Would buy from this store again.
The reflective quality of this jacket is superb. Very bright. I wanted men's US M. I ended up choosing 3XL which fits more like loose fitting US M or a slim fitting US L. I think sizing down to XXL would make the fit look better. But since there is no stretch to the fabric, this size worked out fine because there is plenty of room for a thick sweater. The sleeves are long. This is good for riding bikes. Delivery was fast. Arrived in 5 days.
Very good quality fast price delivery, I ordered a size 5 XXL when I use the XL and fits closed well
Arrived earlier than expected, perfect condition and as is the description. Very good purchase so that they see me when I ride a bike
Arrived very quickly and feels excellent. Bag lock The cap and bottom adjusters
Just like in the publication, you always have to order a size above.
It is very beautiful, I liked the quality, I only have a little short of the length and the sleeves
Super product arrived in 6 days just lightning fast in Israel to your size S-M took L fit and you could take XL with confidence! Thanks seller
I liked it. And although I requested it two sizes larger than usual, I barely have, something fair. Feels good quality given the price.
very good quality and fast shipping, the size isn't to big. If you like it loos than size one up, it's tight in a good way