SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size arm fits, but the size of the chest is large.
The fabric is good, I look pretty good. 1.75 Mid
170cm 80kg chest circumference 110 3XL fit well
Great jacket, approved, very good the fabric, soft and well finished, looks like one of the Dammier I have
Arrived before the deadline, good quality, equal to photography.
My father loved it super, it took a long time to deliver in my country but nothing out of the ordinary
Fenomenal
Good quality, size XL for height 172 cm and weight 75 kilos
After replacing the larger one is Ok. For 94kg 183 you need 5-6 XL. The seller for the refund quickly sent the money back.
Good
Is as advertised, the denim looks good quality, is not very thin and the finishes are well realized. The product complies and for the price is good option... Shipping details, as it took 1 0 days longer than specified. And receive a coupon for 1 usd is useless because it cannot be used with other coupons.
second purchase of a denim jacket from this vendor and the quality is still great
172cm and weight 70kg. Size XXL served perfectly.
Looks amazing, better than expected! Feels really great, looks really expensive! I am 172cm 76kg, athletic, ordered 3XL and it suits perfectly!
Took me a while to write a review, but I needed to add my patchs first. the jacket is solid. I knew the moment I picked up the package. It fits perfectly the size system you guys have is top-notch.
The fabric and the sewing is very good I recommend it a lot, the only detail is that the model of the buttons is metal type and makes them sound a lot, sometimes it seems ringing when walking
Exelente, arrived very quickly and in good shape, it fits quite well, I am a person of approximately 80 kilos and 1 76cm in height and size 3XL I am perfect. Thanks to the seller.
I was excellent. The material feels great and arrived earlier than planned.
Very good quality and size!
didn't very good quality, can't complain but I may order one size down next time
I had already ordered one before and I loved it.
Perfect as per material description excellent compliments
Unfortunately, I did not guess with the size. jackets are full-dimensional, consider when buying. there are no comments. medium-density material.
Excellent quality and perfect size. I am very satisfied with the product.
Is spectacular, what I was looking for. I measure 1,69 and weight 75kg and this ideal to order.