SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Are good lenses
The glasses are the same as the photo They are worth buying
All made of plastic however is exactly like the pictures, great as decoration or for fantasy
The glasses are not good for the Sun but to see you cool super
Def feel as much as they cost. pretty neat for cosplay but will snap if you are too aggressive. packaged kinda poorly but no defects on arrival.
Although not the same dark blue as in the picture arrived on time
I liked them excellent quality but I thought they would be white and transparent but it is still a very good article I recommend it
Plastic material, I found it kind of parched, making it obfaint, designer quite the picture
there great , the color and everything. but the only thing is the spring gets tingle with the spring
Glasses are wonderful, but you should pay attention to the lowest quality plastic. You just need to slightly bend them and they will crack. The whole frame made of the cheapest Chinese plastic. I advise you to think about the purchase well. Delivery to PL in 6 days
Super light and I loved the design as the reference🙌🏻
Are plastic
Great quality, arrived early, looking great!
I bought two reds, a yellow and a blue, they're all beautiful and fit well. Red is a little hard to see, but it's great
Style and construction works well. The red is true and clear.
A little fragile but very nice
to small for my face but i like it
Fine Festival glasses, not very strong made.
Do not recommend. Very cheap plastic. To play the child maximum. Plus Springs cling to hair.
Are plastic, minus the spring, for the price is fine.
Zhou from the death. Look really good and the price of fire. Recommend
They are beautiful and arrived quickly, congratulations to the seller
According to the description of plastic materials
It is as it says in the description, remember that the crystals only have a common polarization, it does not have a UV filter. Another detail is that only the spring is metallic, the rest of the body is made of plastic. Yet the frame design is very good. It would be a 5 stars if the body was a more resistant material
all good