SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mahtava Laatu! Se on pinkki, egg vaalanpunainen niinkuin kuvassa. Otin XL Koon Jotta SE on oversize.
Wonderful I like its texture cotton and the sewing is excellent and the color is beautiful
It is oversized compared to the other two shirts that I ordered of the same size. I like how it looks. The impression is ahead and it is super beautiful. The bad thing is that you have to wash it by hand.
It's beautiful! Thick fabric, I am small, I use X, but I asked for a wide
Great T-shirt made of natural material with quality bright print. I Wear S, I took M-perfect. Delivery week.
Very good quality t shirts. I normally wear L but I took M which seats well on me. I recommend vividly.
Sweet
It's prettier than I thought and I like it! The size is generous, so it's comfortable to wear, and it's not too thin, but the water drain and the tea color are so good. You're not. I am very happy with the printing, but I am satisfied with the delivery😘😘😘😘👍🏻👍🏻
AMAZING QUALITY, honestly surprised! Love it
I received
The fabric and the graphic art is nice. But the size is somewhat larger than other medium sized T-shirts ordered.
Master, it has incredible quality. And I arrive in 6 days
Exelente the quality and the fabric, I asked for M and it seems L, it is my only complaint of rest seems exelent to me
I just loved it, she has a beautiful color and the fabric is super soft and I found the size Great for how I'm planning to use it.
Nice shirt with great quality
genial
It was just what I wanted, I loved it! I asked for only one size more because those that claim to be oversize tend to be tight, but this is perfect!
⭐⭐⭐⭐⭐
Amazing
Good quality, thick shirt. Shape is a little different than pic but worth it!