SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is not the best
Beautiful and distinctive soft fabric Color Distinctive Size Midim Fits Skinny Girl
Very nice I loved
nice
Super comfy and cute
pretty. however it's a bit thin. but it's warm enough though. the form isn't that good though. lala
Vest is all right. It really has a super strong Flagrance. Like you almost have to choke. But would turn out
Love it
The sweatshirt jacket is alright you gotta order 2 sizes up for it to be nicely oversized. The zipper is a bit stuck! And the quality/ material is very soft and feels nice. It doesn’t have any smell:))
Love this, very comfy and warm
Nice sweater
Very good sweatshirt, same size as brand and the fabric is perfect I recommend the seller The product is very good
I wanted to wear it oversized, so I bought 2XL, but it didn't seem as big as I thought it would be. But the color and material are pretty good, so I'm happy with it.
All Super! It was like shvidko, yakisno! I am in the capture, from the region I recommend. It's not the first time I talk to Alika, like👍🏻
I recently bought a jacket from this seller, and overall, I’m quite satisfied with my purchase! The material is high-quality, soft, and surprisingly warm for its price. It fits true to size based on the size chart provided, which was a relief because I was a bit worried about sizing. The color is exactly as shown in the photos, and the stitching seems solid, though I’ll need to see how it holds up with regular use. Delivery was faster than expected, arriving within [number of days/weeks] despite being an international order. My only minor complaint is that the zipper feels a bit flimsy, but it’s functional for now. For the price, though, I can’t complain too much! Overall, a great value for the money. Would definitely recommend this seller if you’re looking for an affordable and stylish jacket! -
Thin hair-roll fabric. The screen and the design are different. The arm part is tight.
Great, light, almost weightless but warm! The color is not beige, but light gray melange. Size S is suitable for children. Zipper iron, easy to slide.
good uality fashionable and cozy. a bit cheap feeling
Soooooo cool , same as picture just size up if you’re M bring L but overall it’s perfect