SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mats are beautiful, the size is the same, the quality is very good, soft and pleasant to the touch. Arrived in the package folded very tightly, let's hope that the bays will level. Color as described. The size is as stated by the seller
Wonderful product, it was very worthwhile, I loved too much
If you like it, it's like it, it's like it, it's like it in the photo of the seller, at the rozmir m pidishov
The fabric is very rich and the blouse is more beautiful than you expect is warm and the details of the buttons give it a nice touch.
Same as photography, I bought in various colors, good quality recommended same as photography, I bought in various colors, good quality recommended
Blouses are beautiful, amazing quality I loved, soon I will order more
I liked it quite a bit transparent but it doesn't bother Me, the fabric is very soft and is very similar to the photographs, I will buy more colors, the sleeves are a little short but nothing very important.
Good quality sweater, as described, nice, I like it would be more loose, but this is good, fast delivery, I like,
Very good fabric I look very good
Very beautiful and soft. Surprised the quality for the price.
The blouse is beautiful, wonderful quality and wonderful finish. Super recommend
Arrived fast and the fabric is soft. Sleeves a little short.
Totally exceeded my expectations! I will definitely buy more
Very nice stretches exactly to the picture good price
Beautiful, smooth texture
I really liked the fabric. The blouse is beautiful. It got pretty tight on me, since 42,44. She's got elastane, she gets pretty comfortable
The blouse is beautiful, just like in the photo. The buttons are metal and quality. Buy without fear. Arrived in less than 20 'Days in the interior of SP.
Just like ad! Fabric very yummy loved
Too beautiful! Buy without fear! Odd quality
Looks like a caraaa blouse... Very beautiful and delicate. Yummy and very quality fabric. Soft touch. I loved it!!! I use m in Brazil and it was perfect. I have 1.60 and 65kg
I loved my little shopping! I'm already going to buy another color again. Soft the well-sewn stitches. Cost benefit, it was worth it.
The blouse is very beautiful, very soft yummy fabric. The buttons are beautiful, look good. I just found it a little tight, my size is m maybe whoever looks P looks better.
Great quality
Thick but light and light. I loved it!! Exceeds expectations. According to my purchase... I will order other colors
This blouse is a perfection, it stretches quite a lot and the fabric is very satisfying to the touch. Super recommend