SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful pulllllllllll
Way too small
Greenhouse and good! Rozmir vidpovidav, yakist is normal. Recommend
I received them very quickly good reception and tt is ok put part. part the size of the Hood a small
Thank you, I ordered 2 everything fits perfectly and I am very satisfied🫶🏻
yes
thinner and smaller than expected. size up for comfort
There's nothing bad to say about the hoodie whatsoever. It's very bland, just the way I like it. It's very soft on both the inside and outside. The inside has a specific fabric that'll keep you warm in cold weather. Although I kind of dislike that the strings of the hoodie are technically shoelaces..
The fabric is not the best and it is something tight to be such a large size but it is still good for the price and it is warm
ordered 2 at this price really good value. lightweight, warm, and works well under outer shell when it gets much colder. Fast safe delivery to UK.
Very good product the verdda did not expect me so good quality and exact size to National sizes.
Excellent shipping, the sweatshirt is warm but a little transparent Tose in light colors, the material is polyester a little synthetic but good quality
Comfortable good material
Vary nice for the price.
This is already the second time I buy I simply ameii bought the first time for my boyfriend and now for me!! As it is coat I bought big but I tasted my boyfriend's and loved how it fit me, I think it's good to buy a bigger number every time!
I bought it only for sports and frankly it is comfortable and pretty to wear.
M turned out to be too small... If you take that l) the hood is very small...
Wonderful the material is good, super recommend! Hot well
The item is identical to the picture, the measurements match the description and the color is nice.
excelente
Love itt
Wear with pleasure I really liked the jacket came in two weeks very quickly
Arrived quickly, very soft sweater, but very thin fabric.
It was great quality and I loved the way it fits on mee .!! 10/10 you HAVE to buy this.
The sweater I took it in I think it bigger my nans I should have taken the quality better and the fast delivery.