SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality and perfect sizing. Thanks!
Great quality!!!! I added an iron in patch , arrived on time of not sooner . For men or women . I’m a size small and the tshirt fits me like a boyfriend tshirt . ❤️
Real heavy 300g t short, I order few different 300g r shirt and this one is real , make sure double check the listing
This is probably like my third or fourth time ordering this style T-shirt. It can be worn for men or women I’m a woman and I purchased it for myself. I wait 115 pounds so I purchased size small and it fits like a boyfriend T-shirt. Super comfortable and the fabric is phenomenal. I purchased an iron on patch and ironed it on this beautiful T-shirt.
Great quality and as expected. I’m a US XL. I wanted to try one before buying more, but the price seems to be going up substantially since I bought it—not sure if it’s the exchange rate or what.
Great quality for the price! I like the xolor very much.
not entirely cotton, but it’s comfortable and fits well.
Very impressed on the quality. Buying more right now. Recommend large for good oversized fit ( I wear medium shirts for normal fit )
Nice, customer loved it!
Very good I love it it is well made and is 100% cotton it’s probably my favorite tee and the size is very accurate I got an XL because I thought it was gonna be small but it was big it’s true to size thanksss
OUTSTANDING merchandise and service - HIGHLY RECOMMENDED!!
I am I asked XXL and it is huge! The sizes are the same as in America and South America
Cool
The coffee is more mauve but very pretty. These are super comfortable heavy weight cotton, great quality. Oversized fit as I’m a petite woman and these are “mens” but fit is awesome
Exactly what I ordered
it looks very nice, the quality is good.
Good quality. Nice weight to them. The measurements seems appropriate for the size and keeps with the oversized fit. Would order again.
Size medium fits like a large Medium, no complaints at all. If I wanted to I can go a size small but this size fits great. The shirt is super soft
Great quality
It’s not as big and saggy that I hoped for. But it’s a very nice quality and comfy shirt.