SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool black color, for sublimation are perfect and very good quality
It's as described. The guy's height is 183 and weight is 80 kg, the size of the L is just right. Thank you, recommend)
The T-shirt in size XL measures 58 cm across the bottom and chest, with a length of 66 cm from the shoulder. The fabric is thick, and the seams are even. I bought it for my boyfriend and compared it with a Uniqlo T-shirt in the photo. I really liked the quality of this shirt and will be purchasing a smaller size for myself.
High quality and beautiful waist
Excellent quality looks good and inviting three more colors
Very good quality. They have the thickest and heaviest fabric, they are not molinhas (which made me a little sad because I like the molinhas more), but the fabric is very tasty for those who like it. I found the sleeves a bit fulfilled compared to the body and I thought it was small. I bought m wanting it to be big and it was just a little big. Would have to be G or GG for what I wanted.
Very good quality, fast shipping and grateful to the seller
Good quality. I recommend
beautiful. thank you so much.
I recommend my tissue
Excellent Product, best quality.
Fabric wow was matched by sewing a kind of monster. Rozmir did not guess
Great quality. I ordered the beige color, but it doesn’t look like beige.. looks like lemon color 😁
I ordered a huge medium really needs less. the quality of the fabric is excellent.
great quality, nice durable and soft! Accurate as in photos.
Very satisfied
Nice shirts, good quality. S was good for my son, he is 1.60cm and 55 kg..
Good quality fabric and comfortable. I bought it in white and beige and they do not transparent like others with fine fabric and poor quality. I use a XL EU and here I buy the XL by guiding myself through the size chart, but I recommend buying a larger size than usual so that it is oversized/loose. Arrived in 5 days; I recommend it.
Love it. Great quality and fit true to the size. Perfect for spring/summer.
5’ 5” (165CM) tall and 115lbs(52kg) and size small fit perfect.