SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Material was better than i thought but one side note is that its pretty long on the length,, overall im still happy w it and i think its cute 👍🏽👍🏽
perfect, thick material, and very soft. i’m not thick but if you are these will serve 10000/10!
very comfortable but they are a thick material so not tight so you cant really be in the middle of sizes cause they are excatypy what size they say they are
They were good just like the pictures
Size up if you don’t want it really tight. ITS TRUE LOW RISE THO! 🙌🏽🙌🏽
Super soft on the inside very warm good quality super cute there more high rise then in the picture but still really cute it also got here very quickly
This is nice, the fabric is good, thick and has good design only I thought it would be shorter
Super cuteee! I’m 5’8-5’9 so I was worried about length but it fits well! Nice thick material and super comfy.
is very soft inside. thick material overall good. took like 2 weeks to ship. doesn’t have any funny smell.
It fits very well…………….. …………….. …………….. …………….. …………….. …………….. …………….. …………….. …………….. …………….. ……………..
These are literally so pretty man. It’s definitely worth it and it’s giving Y2k, Mcbling vibes I absolutely love them.
the material is like the winter jacket, not the regular yoga pants that strechy, so it will be a little hot and not absorb the sweat well, but the form is ok and can show off your shape, so I think it do a good job with its price
They are very soft like sweats material they are very comfortable its also like a heavy material it would be perfect for the winter
I love it, it’s really comfortable and it has a thick material and it fits good accept they are a little too long for me (I’m 157-158) but other then that it’s good
Super soft, but the back is made weird I got a size small and they are not short girl friendly
The crotch area is a little weird…but it’s cute in my opinion. I’m a size 2-4 American size, and a small fits me. It is worth the price
Cute and the texture is good but I would size up because it’s not stretchy
Is equal to the image, beautiful and comfortable, the fabric was good as it was thick enough to be non-transparent and soft. Fully recommended and size L is like a size M actually, but I still fit really well on thighs. I would buy again🙌🏽❗❗❗
I am so happy about these pants. The large fits me so nicely completely perfect and they’re really soft, long and comfy with a cute flare and they came earlier than expected. I will be following this store.
The The The Big Lie and its lies have nothing