SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful product and did not take long to arrive, recommended
The pants as the image, the embroidery is well elaborated, it arrived much earlier than expected
The fabric looks good quality just need to test how long they last
It is nice and indeed the sizes are large, I will upload a photo when the person you give it to, put it on.
This pants is a diva!! I bought size "s" and it served right on my body. In addition, the model is very beautiful, I believe it pays off.
Arrived early, the product is like the pictures and the fabric feels good quality, recommended
I found quite interesting, quality until good
Very good quality but a little big for my taste
Attendants gave full help, I really liked the pants.
Great jeans but, very big in the waist on XL
Identical to the ad can buy without doubt, it took around two weeks
I love these
Very beautiful, great thing, could have bigger numbers
great fit. small pockets tho
Rather large size, I recommend ordering one or two sizes less than yours even
super cute had to alter it i would definitely recommend sizing up if you want a baggy fit as they come up quite short on the legs otherwise
Nice jeans but the size is not suitable for me suggestion added other sizes and larger
It's okay only to fit very big, according to the seller recommend XXL for 70-76 kg and I weight 75 and I stay extremely big haha: (I do not know whether to return it or send it to fix because if it is nice and for the price the quality is well
This is very parents I stay a little big but very good quality
I really liked it and I arrive fast, (I am size 28 waist and I am 1.72) This pants comes as if it were a 32x32 and it is of good quality
Gave this as a gift to a significant other and they loved it! It fit pretty snug, the sparkles on it were also done well and good overall :]
You will be left to measure my enchanted bb mui satisfied💙💙💙💙💙💙
Love these jeans. The design feels like leather it’s so nice.
Beautiful pants, however the size they give, is extremely disproportionate. Buy one or 2 less size
Nice material not sure about sizing yet