SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the color, in my photo it is not well appreciated, but with more light it looks exactly like the color of the photo, the size was very good according to the size chart, the design is also very nice, it came according to the date I was told it would arrive
The product corresponds to the images, it is very beautiful and although I asked for a size more than mine, it still does not close on the bust.
Good quality and cotton is a particular style I bought Xl and I am M-L in sizes and I fit well
Packing well, arrived on time, I am size 34 I ordered XXL and I stay fair, good quality, fresh, beautiful
Super fast delivery blouse thank you to the seller
Very nice blouse received quickly. Unfortunately the size does not match. According to the size tables consulted, the XXL must correspond to a chest circumference of cm (which are my measurements) but the blouse measures 52 cm on the front x2 for the behind = cm instead of 114 cm: so I cannot close it and I ask for the return I am very disappointed...
2 x ordered for size L. chest Volume 94 cm. Waist Volume 74 cm. The volume of the hips is 98 cm. The blouse fit well. Ordered a large size so that the sleeves were loose, as on the model. Fast delivery, thank the seller❤️
You should not leave the package outside, the package was not even left in my mailbox. She was on the floor. Imagine if someone would have taken it good it is not serious what but otherwise the article is super beautiful.
Very beautiful, thank you seller ❤️
well made, accurate sizing , well worth the money rapid delivery , delivery to UK was 6 days so highly impressed
Blouse colore elephant kistka, trochs of prose. My name 174 cm, I wear a rosemir S-M. I used to make a rozmir L, there I won't, short sleeves, this is the model. Dovzhina blouses spiddish for divchini 165-168 cm. The naughty 4 s 5.
Beautiful, super elegant :)
Perfect shirt. Really worth the price. It's fast. Charming service
Is really very beautiful. I had doubts about buying it or not but in person it looks very cute. I totally recommend it.
Not bad, it took me a long time to arrive due to a mistake of the delivery man but I loved it, thanks to the seller
Very happy with the purchase. Very beautiful blouse! Beautiful lace. Great Sewing and finishing.
I love it !
Very nice blouse
Am medium and order large but still too small for me. I can't wear it.
As the image... Divine!!!
Just spectacular, I only recommend asking for extra size, in my case I use M and I asked for L because I read it here in the reviews and it was spectacular, the speed superrrrr I recommend the seller🥰
Linda
Distinctive, raw and luxurious
Very beautiful, good fabric, beautiful lace, it is the exact size, a little tight in the bust, if you have big bust, ask for a bigger number
Excellent fabric quality and very beautiful, this is the second time I bought it. The first time i ordered white color. I highly recommend the best seller.