SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good material and fits perfectly
The product quality is not good and not bad,choose wisely
Exactly as I expected excellent!😍😍
I loved the size was the right one!!!😍
Love the sweats!!
If you want it baggy double size up. I wear a medium, but this time I bought a large instead and it still fits as if it were a medium.
not bad for the price but order two sizes up for it to fit more comfortable
Comfortable, but like others said, it gets smaller towards the end of the pants, so if you want them kind of baggy buy a size bigger.
get 2 sizes larger than what you wear
For this price they do the job . Shiny synthetic fabric . I use them for work and they are very comfortable .
Not like the grey material, but good material and great for value
soft enough to sleep in and the three X fits good enough that I'm not worried about shrinking when I wash them, a five star deal !!!
It is very nice but I get very small, I don't get the size I asked for, but the fabric is very beautiful
the quality was good
They are fine. Good quality for the price. If you are Western, ask for 2 sizes larger, that the Chinese are tiny. I asked for 1 size larger than the one I usually wear and they are fair.
I liked it very much
bien
ordered a 3 x large, and got a small with a 3xlarge tag on it !!!! don't order these !!!!!
I recommend ordering a bigger size than your usual one
if you want to get it puffy like big pants it's not. get a bigger size because it gets smaller from the waist down instead of baggy how I wanted it to give that. hourglass 💀💀💀
Although I arrive a little later than to date, it meets expectations,
Christmas present for my son-in-law has it more than yet so I don't know how to comment about that
Look good. I think I mistakenly ordered a small size. I will give it to a younger person.
exactly as described
Christmas present for somebody looks good don't know about the quality don't know about the actual effect but I'm sure it will be great