SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for ! Everything is fine! A good product for a reasonable price!
Great product. Am satisfied. Great quality, arrived within estimated. Like the purchase.
I love it!! really good! My first time buying and of course will buy again~ i recommend!
this store offers the lowest price for , loved it
it was a bit difficult to find a Colorful Rainbow Hair Claw on such a low price. but thanks to the store owner now i'm happier than ever
Glad I could buy online. No hassle, and the quality is fine
Won't even compare Colorful Rainbow Hair Claw with what is sold in other stores. This one is the best!
For Colorful Rainbow Hair Claw, discount isnt't even necessary. The price is already more than fair for the quality provided
wonderful product and customer service. thanks for this
Fast shipping! Really good quality. Thank you!
fabulous product quality
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
recieved today, it's so nice! thank you so much
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
So cool!
With such a low cost, Colorful Rainbow Hair Claw has an excellent quality
Fast and safe delivery. Great material. Recommend this product! thanks!
Matches the description in full. Gonna order another one soon
I'm happy to get my Colorful Rainbow Hair Claw from your store. The price is lower than on other sites.
Really glad they have it for sale. Met all my expectations!
This store offers lovely items for sale. Adorable stuff!
Excellent product, practical, necessary and useful, meets purchase goal.
the seller probably asks the lowest price for Colorful Rainbow Hair Claw ever. that's something! thanks for the service
Delivered in good condition. Beautiful color!
thanks to the seller for free shipping! happy with the purchase