SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice for your price I don't stay
I loved it is a dress that fits the body, the fabric is very comfortable, arrived earlier than expected, I recommend the seller
Beautiful dress, the stretch fabric makes you a beautiful figure, the opening is very high.
Very good expensive price very comfortable perfect the fabric is good quality arrived well I recommend it
I love the dress
A luxury the dress. OBS: The fabric does not stretch. And he's not a long model. Handles not so resistant.
Zamovlenya Bulo is crushed 18.06, 28.06, shvidka delivery and Yakish goods, Duzhe Garna suknya, I recommend the product and seller, diakuyu, I am satisfied)
It is beautiful, it is not of the best quality but if it saves you from a hurry
The dress is very nice, the velvet and color are cute. I recommend the store⭐️. The order arrived very quickly
I ameiiii too much, it turned out very elegant, dressed very well on my body and the dress finish is great, the fabric is also sophisticated and it is not transparent, buy without medroooo, I love too much.😍❤️
The cloth was qualified. Rozmir with the same on the parameters 83*66*92 cm. Cloth is synthetic, ale is pre-Tila. Me to be like, if you need to go along the Figuri, if you often use the cloth in the money "hang" in the Talia. I am satisfied with it, I recommend it!
Super comfortable fast delivery highly recommend the seller and the shop.
The deputy came for two tizhni, all yak in the inventory and in the photo of the seller. Poki did not vikoristovate, I will give the next vidguk.
Super cloth🥰🥰🥰Mega is light, thin fabric, ready to Til. As if it is. Everything went after Rosmir. I'm thin, make it problematic for a vibor, if everything is right here, then I'm in the capture❤️😍Coupova with coins for a super whidna. Information and delivery of super shvidka, New declared thermal. I definitely recommend kupuvati I I, I definitely recommend kupuvati, don't regret it. Seller for a great girl for a pratsya👍🇺🇦🥰
Lily wow, Duge Garno to sit. On my parameters O77-ot57-ob87 rozmir s pidishov, not wearing right in the guise, trochs on the waist, ale Zagal top
With waist volumes of 72 and 100 hips, the dress stretches and s, but ordered M, larger. The quality is good
Super beautiful, very happy with it!
The dress exceeded all my expectations. Color Blue electrician as wanted. Matches the description and the photo. I wear XXS-XS size. The dress is good, slightly loose in the waist, but I like it. I am very satisfied with the quality, I did not expect it. Thank the seller for the quality product and excellent service. The delivery was fast.
Good material only the crack is very up
It is very cute the soft dress fits and almolda to the room very well
I'm very impressed with that dress. I paid very cheap and it looks like it was worth it. Tried it and it turned out perfect.
I'm in love, he's beautiful. Would buy again for sure. The cloth is good, apparently not transparent. 😍😍😍🥰🥰
Cute dress and very cheap, I will wear a lot and it makes my studio, I liked it.
The product arrived well, the fabric is soft and the size is well, very beautiful
It is beautiful, it has an incredible quality for its price even pay more, it is quite cute and fits the body gives for two sizes even more as it stretches but does not look transparent it is thick but not hot I would ask for it in more colors😍😍