SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast and safe shipping, excellent quality clothes, I will buy the product again. Correct size. Responsible seller.
Super tight and sucks you in fabric feels like butter
Wonderful pants, super recommend, good sewing and is not transparent. The quality and super comfortable fabric.
Great purchase! Just like name brand Lulu Lemons pants.
Is beautiful! Very happy with my purchase, the fabric is very thin, yes, but it is very nice, only the waist adjustment is loose, it has no support on the abdomen, still it does not transparent and fits very well, it makes a beautiful figure. I recommend it.
More matched. Akisni, mʼyakyi and Garno sidayut. I want to see more!
Comfortable material, I wish the waist could be smaller.
I like it very much has very good quality was very thick not transparent absolutely nothing I recommend it
I love this leggings! I have all colors! Fair price and amazing material!
I got this in XS, I am 4'11 and have 24 inches waist, this fits me perfectly from waist to length. It's very high waisted, stretchy and buttery. Not see-through. Worth the price!!! It also doesn't sag and fits my crotch area perfectly lol. My other leggings sag and there's always a gap between my crotch. No camel toe.
Good quality. No see-through material. Size L for 170cm high- fits great.
very nice material and stitched well. the color is gorgeous! I would consider this a true mid rise legging.
Legging material is soft, good dupe of the LL’s . I had to return the item because the size didn’t fit right, even though the seller was very responsive and send my money back. I recommend the seller. Color in picture is blue violet
im in love with this yoga pants. the colour is perfet, the quality is better than expected!!! i ordered S and i think the weist is quite relaxed. i will purchace more colours!
Love them, super comfy and very nice material. Will be buying more colors
Excellent product, good quality, beautiful colors, the size fits well.
Very comfortable good quality, arrived before date, thank you seller
seems if you move on your mat they will slip but very buttery 😝🥰
These are very nice yoga pants. High quality fabric and stitching. We’re impressed.
Very high quality leggings, in this respect I am satisfied :) Unfortunately the color of Aquagreen turned out to be pale (Milky) Green, which totally deviates from my idea of this color