SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly recommended especially to fans of King wool, the fabric is not very to my liking but the quality is very good😄
All good ...
Cool Hudak, recommend
Bad material
It is very nice I recommend them
All of ten I got what I bought without problems
I ordered it in size l because I wanted to make it big the size is good is very cute and the fabric is soft and good
Very good quality I thought I was going to do something simple but I love it and the size I ordered a L and I think it will be good as it will be a gift
I bought it for a friend's gift, I ordered size XL, I tried it on even though I am medium and it is ideal for size. The fabric looks thin, but it has plush inside that makes it very warm. The design is very well made and looks great.
I charm, good fabric and arrived before the date
super comfy and i love lana del rey
I arrived ahead of time, size correct, all in order
Fast delivery! Looks exactly like on the picture! Love the fabric! True to size!
Print material is a kind of plastic, oily medium, the fabric is not the best, the cap is disproportionate 3/5 because it is from Lana
Very well the delivery and the product the same very well in relation to the price
Very beautiful I loved
Loyal wings sizes somewhat thick but pretty.
Very good quality arrived very fast
Really fast delivery, arrived just what I ordered, just as the picture shows the quality looks very good and right size, thanks to the seller and 100% recommended.
Yep
Very beautiful quality is good and well as described arrived very fast
Very beautiful, it looks good fabric, arrived in 12 days in the north of Mexico, the print is good and size is as it is to your measure, if you want it more smelled order an extra size
cute!!
In time and form. The fabric is of good quality, the print seems to be resistant. Very good purchase!!!!!
It is beautiful vdd, I measure 1,80 and weight 75kg I have a little big type of sideside maybe a XL was better or no but it is hermosism excellent quality