SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All Super dama. For G90 to sit down. Shipping ~ 2 Tig
Beautiful shirt, this is my second
Super cute and soft fabric, I loved it
I will describe the product, delivery to the local police has been announced. I recommend the seller, my uncle!
Nice shirts, look exactly like the photo and measurement is true to size. If you want a looser look I would suggest going up a size. very light fabric so a great top for spring/autumn. happy with the order
The Garno of the Whiglyadak on its own penny. Rozmir XL pidyshov for 52 Ukrainian. Light on Tili, hand cuff
Dunyu, Snubby, Super)
I like it, it wears perfect size good fabric
I am satisfied, light, I am on the dot. Raja, rozmir pidyshov
The order came quickly. The car sat down perfectly, everything is like in the photographs. Seller recommend
The shirt is beautiful very soft fabric, the designs are same as in the photo, the measurements are exact as in the discretion, in the Pine has a furrowed detail worth the purchase loved
Fits well if it comes as is in the image. Ame😍
Comes in exact size is thin and fresh, arrive in 2 weeks
It is beautiful, very good quality fabric, the design is identical to the photo show
Exact size, bright color very nice details, looks very nice on I loved it and it came very quickly
It is as the photo, it remains loose and the fabric looks good quality
I liked it very much but the pedi XL and I feel it comes as a size G from Mexico
Love everything about it except the fit. Definitely have to size up if you’re used to American sizing.
The blouse is beautiful, it wears very well, the fabric is fluid. Worth a lot. I recommend it. Top.
It was super good and it came to me super fast
linda
bien
Very beautiful blouse, recommended in Mexico is medium size but ordered large and perfect
I would go up a size.
Size L for Og 92 cm tight, quality is normal, good blouse