SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality
nice cotton. very soft and hubby loves it.
Fit as expected. The impression could be better, but it's alright. Would purchase again. Good cotton material.
I saw it a little big. I read that I should choose one more size and I did. I hope it is not too big for my husband. As he is size L. The fabric looks good, the print is the one that is very simple, I hope it lasts something. Thanks to the seller.
Good quality cotton and I’m a nut picker. True to size in the US. I ordered one size large because, in the past, the crap I bought on Ali was WAY TOO SMALL. I’ll chime back in after I wax and dry it. See if it fades or shrinks.
Nice print, OK quality for the price
Very good quality I recommend the seller
100% cotton and good print, hopefully will last longer. Pleasant material
size and material is great, color is lighter than I thought, love the product!
Very good T-shirt. Great material and good quality printing. Size OK.
great shirt. quality is thinner than a typical cotton shirt. size up needed
Super material, size fits perfectly.
great shirt.. great quality, thank you
I love them will order more
Love it! This is one of those t-shirts that probably only half the people you'll encounter will get, but they will probably all love it too. The quality of the t-shirt is so-so but the print quality is really good. Wish they offered this on a slightly better shirt but with care I'm sure this will last a while.
Excellent quality in print & material with an affordable price. Highly recommended.
looks good. one size small compared to most US sizing.
Good fabric and perfect print and good quality!
good shirt, print is a little stiff and might chip/crack as i wear it, overall happy with it given the price, make sure you order atleast one size larger than normal
I love the shirt, but sad that it can’t be worn all the time or the decal will wash off after a few times if you taken care of well… but I love it for the price and fast shipping.