SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Crazy, neat.
It is worth the money but not high-quality
Original cheap
Great
Great product, arrived in Mexico in 10 days. It is beautiful and the work is great. Highly recommended. Medium in Mexico equal to 2xl
Very beautiful
Everything is fine, but the material, instead of a mixture of cotton and fur, turned out to be ordinary polyester (
Good product quality, it is as described
It’s too small not taller one
I have 1,72 and weight 65, the size XXL was perfect!
Thanks
The price is not a real offer, the price is exact to the quality you are paying, of an inexpensive material. Of the colors you request, the color blue and red that are in the image are not what they sent, the finishes are very simple.
I liked it very much, it wears very well and warms up very well too, it was very good for the price, one of this here in Brazil would be easily a real 350. I recommend it.
He got perfect on my husband!
I like it, it's elegant and it wears well.
A little big, the rest all good
Quality and very good suit I loved a beautiful look for those who wear
Exceeded my expectations! I am very thin, I am 1,67 in height and weight 54kg, size m served perfectly!! About the delivery, arrived around 1 week in Curitiba, the Post Office took a while to deliver, but arrived was before the deadline.
Good product, arrived fast and very good quality
Very nice coat, it served right.
Very good. And gave in my son is great material I was well satisfied and arrived earlier than expected
Very good!
I have not taken photos because I bought it for a gift but if I recommend the product it is very well made and the fabric is not thin. I recommend you look very well at the measurement table since in general the person to whom I gave it is size M but in Asian sizes it ended up being xl
Really bad quality, but at this price, you didn't have to ask too much!
I just look now very good I liked face of the quality of the product, very good comfortable and arrived well before the expected super highly recommend!