SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is wonderful, but in proportion to my right and comfortable and before the use of all the characters
I loved!! Has several pockets, is a large pocket, but has a partition inside. Has side pockets. I thought it was pretty. The material looks good. Will supply well for what I need on a daily basis. recommend L!
Arrived earlier than planned, the product is of very good quality, it is very beautiful and spacious and it is what I love the most, because it is very useful for the university🤩. I loved it! 10/10.
Ameeeei. Very beautiful, it seems to be resistant. Median size. Arrived quickly
As it looks in the image. The bag is lightweight. The storage space is large. Seems to save a few days on summer trips when there is no right to the cabin. I bought it to put the computer etc but it seemed to my eye bigger than I thought. Good quality. The outer surface stands rain-resistant.
Arrived quickly to MX looks very good, it's worth what it costs.
Very good, waterproof and with multiple pockets.
Perfect IAM excellent cost benefit I loved it very much even I will buy other times because it is just perfect
looks and feels very good, just like in the description
The backpack is very cute, comfortable soft waterproof fabric, very spacious good quality and it is the size that says in the description I recommend it
Nice backpack, I recommend the seller Fast shipping but in my country they were very slow to ship it
Nice
It arrived on time and it is very good quality I recommend the seller and I am happy to have here with me.
Delivered ahead of time, excellent packaging as is as in the description
This backpack is amazing. Arrived in 11 days here in Belém do Pará, mega fast. It is well reinforced, waterproof and super resistant material, the partitions are well sized. I managed to divide my objects well that I take to work, my notebook is 15 inches and gave perfectly and there was still room. I am mega satisfied… not to mention that she is beautiful. The ideal size I wanted. Can buy without fear.
it's a nice backpack with good quality. I recommend 😊
I begin by thanking the app team and everyone involved in the process of this backpack. I confess that I was very happy for the order. Because the material arrived and is in accordance with what was published in the application. I liked it very much. I recommend
Great quality. Lots of space inside. Durable and sleek. Would recommend seller for anyone. Going to buy again.
It arrived before the scheduled date and I love that it has a good finish, I am satisfied.
It is Good Feels Good many pockets, it is good
Very fast delivery (10 days) great quality, design. Highly recommend. Beautiful colour.
The backpack is super cute!!!! It has many pockets and I get even the umbrella. I am delighted with the purchase!!!!😃I recommend it.
Exactly as in the description... Good fabric light and beautiful cloth... Not big but it pays off, beautiful packaging and very fast delivery... I recommend
👍
Very good quality, quite partitions, lined inside. I loved waterproof material.