SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick send. Pretty good quality, good price. Recommended seller.
Thin medium quality and beautiful
Comfortable fabric, problem is to get the size right
super, commander 2 supplémentaire
nice
bonita
Good fabric length is but small in width, good for tall and thin people
Excellent long sleeve T-shirt, fast shipping to Mexico 11 days to deliver.
Good quality, the size was suitable. I really liked the model
The quality of the T-shirts is good good good good Even if it took a long time to arrive it was worth it I think they are at a good price
They sent a larger size than I requested
Very fast shipping. The quality seems decent and the shirt looks good. I knew the size would be small, so I ordered 3XL instead of my normal XL (usually a loose fit). I should have gone three sizes up instead of two though, the fit turned out quite tight, especially the arms.
Excellent compared to the price, but the size is small. You should take more than your usual size. I have M and I have XL.
Excellent. Suitable for fixtures Thank you.😍
Bigger than I expected, sometimes the sizes are scarce and other times they are left over.
perfect
Nice design and good fit but the fabric is too thin and not suitable for the winter season
The shirt is worth a lot for the price paid. As beautiful as in the image. I 've got 175/80kg. The size chosen is equivalent to the size M in Brazil.
It’s ok
They are nice but if more girls come, I asked for a large size and since they don't stretch they look like a medium size
Excellent quality of the fabric and sewing.
The help is fine and color is beautiful. But the material is really synthetic! Very disappointed. It's like a plastic bag. I would expect a T-shirt to be cotton. But I accidentally bought it without to find out the composition of the fabric properly for sure. You can wear but not in summer! Overall beautiful, but I'm very disappointed
very fast delivery. but material is very synthetic.
For bust 104 cm, excellent.
Great I recommend it I look very good