SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very pretty just how I wanted it enough space for what I need it
Arrived earlier than expected, corresponds to the product description, I recommend it
Looks good. Bag was smaller than I thought. I am using it for travel first aid kit.
I received the order. Bag as described. The locks open well, but the plastic handle flew off on the lock. Poor quality lining. The bag corresponds to its cost.
Good
Prefeckt as it must be.
Super Bag👍
Excellent product with my expectations, arrived in a very well packaged way and arrived in a correct time and form
I have been with her for 3 months I can be good, then they ask about her why she is practicing and if several things come in
In the picture I found small, I tricked KKK very good liked👍
It is fabric type, the closures feel quality, the color and description is as they offer it.
The truth is if you doubt that it would reach me but I already have it and it is very cool the space and if you are a lover of closures or pockets it is very good the truth is I arrive in time and the color the quality is very good for the price
I like it very much. Looks fantastic. Well made. Wide capacity. Very practical. Excellent purchase. Good quality, sent fast and well protected. Thank you seller. Store of trust. Recommended 100% to +++++++
It took a little bit, but it was worth it, the truth is they are very practical of very good size and very beautiful, I am happy for the purchase, I will buy again, I recommend and thanks to the seller
The bag is cool, I like it, and the delivery arrived very quickly, thanks to the store and the seller
Spacious suitcase with several compartments, ka fabric is thin as well as the lining, price ratio quality. The closures look tough, and it has good finishes. Arrived quickly. Satisfied customer.👍
it's great, very good for the price. zips are great quality and fabric too. very fast shipping!! love it
Pretty. Not very resistant. More for the price is good
The delivery was fast, the material of the bag is soft and not very thick, it has enough compartments to store things, satisfied with the purchase.
I like it very much, the size capacity is very good, make it if I like it
Fully compliant good quality
Everything perfect, bigger than I thought. Thanks to the seller
Exact as the seller describes
Really satisfied with this bag!! It is bigger than I thought, the fabric is of good quality. It has full pockets and the webbin is adjustable. I recommend this article!
Excellent quality material, very spacious (by the size it has). I use it to carry my hy300 projector on it to use it in church.