SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am obsessed with this jacket 10/10 I would most definitely buy this item again the feel to it is very nice the only thing is the smell it kinda stinks but the smell isn’t to strong so it’s not issue. Once again I LOVE this jacket it’s perfect💕💕
I arrive in perfect condition, although a little big but I like it more like that
It's good, but it could be much better. I have 1,87cm and weight 83kg (size L)
Lindaaa, but the material is very thin!! For the value it's worth
The jacket is very cool and fits well. I like it very much. The merchant also sent the order very quickly. The embroidery is exquisite and the workmanship is exquisite. I give it 5 stars.
Is identical to the image
Good
good
I recommend this seller to everyone they sell quality clothes and the shipment is very fast me in one week I received my package in perfect condition really thank you and hat🤍🤍🤍🤍
Mine came very good, 1,79 height and 72 kg, size G.
I was surprised by the quality. Is very warm and very beautiful. I bought the M, I have 170m and 70kg and it served in the measure
It fits well i love it , its not thick in the inside but i love it
Beautiful jacket. Perfect quality
I weigh 70kg and am 170cm tall. I am now in size L, which fits just right. The quality is great and the embroidery is also exquisite. The actual product is the same as the picture. I put it on and ride a motorcycle. It is cool and very long. I like this jacket.
well made jacket,the material is plush. smooth and the color is well blended. fits me like a glove.