SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glasses is beautiful. We see everything red through this lens. Because it's small, which is his proposal, it doesn't cover much and I don't think it protects from the sun.
Good quality for the price.
Delivery norms. Packed securely, in a bag inflated like a ball. The quality is great! This is the second order, for the wheel. Everyone is satisfied
Happy with the product is what is paid, very Shipping Very quickly arrived in colombia in 10 days... Recommendedπ―
exactly what we wanted. my bf is so happy with them
Before Kiev, the order traveled through the "seats" for 9 days. The quality for this price can be said great!!! Corresponds to the pictures in the advertisement. I will order more for gifts!
Good quality and terminations, the goggle is very light and the delivery was in the estimated time
Glasses of incredible quality! Thank you very muchβ€οΈ
The glasses are very cool, not very big just fit me, they are still adjustable under my ears. without setting fitπ
thanks π€ super cool
The glasses are great! Stylish, sturdy, fit well. Thank you very much to the shop, and for the instant delivery - special thanks!
Looks like the photos. Fits a bit tight but my head is big. Worth the price of admission. Other colours available. Unsure about UV protection
Item received. The quality is good. The packaging is excellent-one of the bags under pressure. Thank you.
How the ad shows, good quality according to the price.
They met expectations! Made with incredible quality.
Very well made, super springs although they are a bit strange, I highly recommendππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈππΏππΏππΏππΏππΏππΏππΏβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈππΏππΏππΏππΏππΏππΏππΏβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈππΏππΏππΏππΏππΏβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈβ₯οΈππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏππΏπβ€οΈπβ€οΈπππππππππβ₯οΈβ€οΈβ€οΈπ€β€οΈπππΏππΏππΏππΏππΏππΏππΏβ€οΈππ€ππΏπππΏπ€ππΏπππΏβ€οΈππΏβ€οΈ
Arrived fast and well packaged, it is the second time I buy from this seller and as the first time everything is good, the lenses are very good and of good quality
Super! Shvidko, tsyli.
Excellent
Super glasses, like it very much. As described. Thank the seller! Packaging mega protective, delivered a little late, 3 days, but it's okayπ
Nice
Arrived 2 weeks earlier. Very beautiful, as in the images, I even liked them more. They adapt well to the face.
Glasses are certainly cool, I like it. Well packed, received at the Post Office Russia. Thank youπ
Product of good quality as in the announcement, for the price they are well made. Arrived in a crash protection
Another fantastic pair of shades. The red lenses not only filter light, but in instances such as dawn, dusk, or overcast, seem to brighten your field of view, as well. Comfortable both indoors and outdoors.