SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality but the left-hand and right-hand meaning is confusing. Better to have a better description of the products.
Nice bag. Multiple compartments.
Thanks for the very fast shipping
In accordance with the description. Good quality, waterproof Solid closure, thick bag and good padding
Bag received, delivery is fast. quality is high, waterproof. locks are all workers, many compartments. I recommend the seller.
Good materials and comfortable pockets, really there is only a big phone in the main pocket
Well made. Lots of pockets. Good adjustable strap and is comfortable. Fits quite a few items but nothing larger than a kindle.
Chudova. Yakraz scho treba. Taking hovati docks on Motika. Thin, Kupa kusheny. Buy recommendation
grat product. as descriped :) great quality, and very very fast delivery (in less than 10 days)
good package glad with the purchase. thank you seller useful bag for traveling with no doubt :)
Smaller than mentioned, a 10 "tablet does not enter outside of that highly recommended, it looks good resistant material and with the endurance closures apparently, you see if I got the requested color not like other orders with other sellers satisfied with this product, it was combined delivery
The product is of very good quality, meets all expectations, firm locks, space for many things and good quality of materials
Good quality product, as described in the advertisement, I am very satisfied, sure I will order another one in different color,👍
Great quality product good finish, I only messed up on the opening side, because whoever is right-handed should ask for the bag to the left. In the photos I take the photo cm the right hand.
Nice handbag, stylish well made looks good quality, I chose the left one to handle it with my right hand.
Excellent bag can be worn inside the jacket.
All right, nice material. But small unfortunately.
Very practical and comfortable, it has 6 consents where you can keep many objects: wallet, cell phone, documents, pens, etc.
Test bag. Super Duper quality. Color is black, just ithek.
I expected it bigger, but it's devising the size