SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Okay , its good for training, and mony
Experience very good, the product very good quality and if it arrives is very reliable,
Arrived before 15 days, I liked the color and I look great to measure 1 65 size excellent girl super comfortable I recommend it✌🏻
Good and comfortable material.
Super Good
Arrived very fast 7 days, I am large size, I ordered the XL I look very good., I would have liked a little bit wider, but it is excellent
Product is as expected.
Size came perfect, cost benefit Great and fast delivery. Would buy again
Is exactly the same as the photo, maybe the fabric is not so resistant, but for the price it is okay.
Good shorts like them very much.
Was not as large enough
It is not as long as it promises and the quality is not the best
Never reached me
For real this Shorts is very beautiful, outside it is comfortable, and arrived very fast huh, I highly recommend it.
Is reasonable, not bad, but not spectacular, comfortable. I bought the L, weight 90 kg and I'm 1,72 tall, it was right
very thin , worth it and tight .
Arrived before the deadline
Excellent Product arrived between expected good quality
Husband Loves in
Excellent quality. Very light.
I haven't used yet.
A lil tight
Fit small
Very comfortable and such as publication. I am size “M” and I ordered “XL” was perfect, 168 and weight 74 kg athletic.
I was extremely impressed with the speed of delivery. I bought it day 08/02, on the 21/02 (14 days) arrived at home, which is inside mg more than 600km from the capital BH. Reasonable quality, sporty fabric and thinner; seams look fragile and have a few lines left. The zipper is not good and gets stuck easily, so I would advise to leave them quiet in the closed position. Lighter colors give slightly transparent. I could have ordered XL rather than XXL that would get little tighter and smaller in length, but the style is that same. Height: 173cm Weight 88kg Hip 104cm Thighs 67cm Muscular physical size