SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rocko's Essentials (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rockosessentials.boutique
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eyepieces wiglyadayuy a fool, I will give a photo. If the tribaish is at the hands, then the zrozumilo, like the vidpovid tsyni-the light. Wear, sorry, not vide, oskilki rozrakhovani on a big face
The eyepieces of Garno packing, ale double wide on my face. Check-up for such pennies, then normal eyepieces.
Very fast delivery! thank u so much ❤️
I like the glasses very much. The quality for its price is very good
I will see the class, there are plenty of shvidko, they have blown the Garno.
Pleasantly surprised by the quality of the lenses :) Very cool glasses; look amazing! The only thing that is big on my little head, but you can hold on the bridge of your nose
Garni eyepieces, all super, the product is bought shvidko
Very hard glasses .. thank you .. bistrai shipping .. thank you great .. i am happy
The glasses were perfectly packed, but on my head (for some reason) they turned out to be narrow, and tight enough. The delivery was 12 days. Without scratches, and flaws (although I expected a silver ring). On the bridge of the nose there is still a carriage and a small cart, so I moved the showers specifically.
The glasses are awesome, the quality is excellent, the packaging is good, but there is one but. There is a small dot on the glass. Especially it does not interfere, so I will put 5 stars. I definitely advise you to buy
Crooches came, barely leveled the geometry, removed the star. But it's whole, it looks great, it's packed well. Recommend
Super eyepieces, even more thin wire, the frame is not thin wire, but rather solid
The glasses are great! Despite the fact that girls buyGuys also go normal!!!
nice, arrived in time, just as in picture... l recommend.
Glasses were well packed, quality and stylish
I am very satisfied with shipping
Cool glasses, it's really a shameful gold logo on the sides
Glasses came in two weeks. Look good. A little wide.
Very satisfied with the product, the quality is super, not expensive, fast delivery, super, recommend
Eyepieces paid for 19 daysThe top of the world is not like that♥️ Seller recommend